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How to Order Online
1.1 Purpose: This Catering Policy has been established to outline the guidelines, procedures, and expectations for catering services provided by (Your Café Name) to its valued clients.
1.2 Scope: This policy applies to all catering activities conducted by (Your Café Name) and serves as a reference document for our clients and the catering team.
2.1 Menu Selection: Our experienced Catering Team will work closely with clients to select menus tailored to their event, taking into consideration budget, dietary preferences, and event type.
2.2 Catering Options: We offer a diverse range of catering options, including breakfasts, lunches, snacks, dinners, and beverage services, all customizable to meet our clients' unique requirements.
3.1 Booking: Clients interested in our catering services should initiate the process by contacting our Catering Team at least (Specify Notice Period, e.g., 10 business days) in advance of the event.
3.2 Event Details: Clients are encouraged to provide all necessary event details, including date, time, location, estimated number of attendees, dietary restrictions, and any special requests, during the booking process.
4.1 Special Dietary Needs: (Your Café Name) is committed to accommodating special dietary needs and preferences. Clients should inform the Catering Team of any dietary restrictions among their guests during the planning stage.
5.1 Cost Estimates: Clients will receive detailed cost estimates from the Catering Team, which must be reviewed and approved before proceeding with catering services.
5.2 Payment: Invoices for catering services will be generated in accordance with (Your Café Name)'s financial policies. Payment terms and methods will be discussed with the Catering Team.
6.1 Service Standards: Our dedicated catering staff will ensure that all catering services are provided with professionalism, including timely setup, courteous service, and adherence to agreed-upon schedules.
6.2 Presentation: Meals will be presented with attention to detail, appealing visuals, and hygienic practices, in line with (Your Café Name)'s high standards.
7.1 Changes: Any changes to event details, such as guest count or menu alterations, should be communicated to the Catering Team promptly and in accordance with our policy.
7.2 Cancellations: Clients who need to cancel catering services should provide notice to the Catering Management Team as early as possible. Cancellation fees may apply to services cancelled (Specify Notice Period, e.g., 24 hours) prior to the set event date and time.
8.1 Feedback: We value client feedback as it helps us continually improve our catering services. Clients are encouraged to share their comments and suggestions with the Catering Team.
9.1 Policy Updates: This Catering Policy will be reviewed periodically and updated as necessary to align with (Your Café Name)'s procedures and client needs.
By engaging our catering services, clients acknowledge their understanding and agreement to abide by this Catering Policy and related terms and conditions.
ALCON John`s Creek Catering Team April, 2025
